Noely Ywq
map-marker South Ozone Park, New York

About order placed at a store

I need costomer service number I need to cancel a order
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Reason of review:
Problem with delivery
Katherine R Nsf
map-marker Greensboro, North Carolina

Squash casserole

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I also visited Boston Market in Greensboro, NC I no longer go there because they discontinued the casserole. I suggest that it be brought back, you would haves lot more customers.
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Anonymous

VIP CLUB

I went on August 22nd 2018 and signed up for VIP Club to receive $3 discounts. I ordered and spent $20.09 and did not get my discount of $3 as of yet. Manager said I would receive in one day. Never got. I spent $20.09 at Boston Market number 257 **** West Martin Luther King Boulevard Tampa Florida 33607. 813 872 ****. Order number 86668 12:17 p.m. . I emailed you and all I got was a thank you emailing us Boston Market guest services corporate office. I get thank you but no discount. I am a loyal customer. On December 24th 2017 I even ordered for Christmas Eve dinner for 14. That was fine I would like to get my $3 discount please as I do a lot of business with you. Celia A Beaumier 4733 Grove Pointe Drive Tampa, Florida 33624. 813-789-****. betterlady 123@***.net
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Reason of review:
Problems with payment
Debora B Mkx

Frozen Meatloaf Dinner

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I was looking forward to this "tv" dinner. It was SO SALTY it was barely palatable! And i am usually a lover of salt!!
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Reason of review:
Bad quality
Lilyann Wix

Very rude manager etc

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2nd time going in and being treated rudely couldnt use are coupons for whatever reason then to top it off kept our coupons
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Reason of review:
Poor customer service
Olufemi Lea
map-marker Duluth, Georgia

Complaint

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I spent a long time trying to order food online so the coupon would apply, but it did not work. Monday and wed. Spent a lot of time for nothing. Very dissapointing. Marina 770/203-****
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Reason of review:
Order processing issue
Louise p Wqk

The f...word

I just happenned to stop at your okeechobee blvd location...when i walked in and in line somebody sceamed 'there is no dark meat' i preceded to walk ro rhe counter and asked if i coukd order white meat.

I placed 2 sekerate irders and asked for gravy (which i was told came with it)never git it in take out.asked if corn bread was included(never git it on take out)

Now the big issue was when i was waiting for my order tge staff was using the f...word

And going back ans forth playing???

I suggested this was nit appropriate asked for the mgr

Was told he was busy by

Assistant mgr(wgo forgit my gravy and corn rolls)

The mgr showed up and the employee who had cursed proceded to raise her voice at me.

I told her this was unecceptable.

The mgr proceceded to apoligize as she did so after i commented..

My question is

What kind of guetto outfit are you running?

My exoerience with you in jupiter with Cat' has akways been a wekciming and professionnal one.

This is right out if a bad movie.

The mgr said ge worked for you 10 yrs and was un the freezer busy at the ti e when i ciukd hear theme arguing in the back..

What happenned to you?

Lulu

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Reason of review:
Poor customer service
1 comment
Guest

Good grief, was that English?

Karmelo Jft

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Verified Reviewer
| map-marker Hollywood, Florida

Bad service

Boston Market - Bad service
Bad service,and false informacion,because Gasner said she was manager .and She close the window in my face,very rude and not professional.
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Reason of review:
Poor customer service
Taliya Mxb
map-marker Margate, Florida

Recent visit

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I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every receipt was different. Come to find out you guys change the menu to premium items and added an extra $.25. In my opinion I think that’s not right if a customer comes in there wanting an item you shouldn’t charge an extra $.25 per item. This makes me not want to return to Boston market.
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Reason of review:
Pricing issue
Minnie Aej

No chicken

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They claimed the oven did not work at the Boca Raton location and no chicken was made.
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Reason of review:
Order processing issue
Hailea Kxc

Rude employees

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the employee was cursing and being disrespectful instead of handing me my food she threw it at me and called me a ***
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Reason of review:
Poor customer service
Charde Ihq
map-marker Danbury, Connecticut

Unhappy costumer 101

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I am calling beacause I am infuriated that Boston Market has discontinued the production of the cinnamon apples. I am extremely dissatisfied and I would like you to get back to me as soon as possible in other 2 business days thank you and good day
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Daquan Hhe

Missing Food

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To whom it may concern, My name is Sarita Abdullah. I've recently orderd food from you guys on 5/28/18 through grub hub. A Rib/Chicken Meal. Once the food was delivered the rib, and macaroni was missing. I contacted grub hub first who then called boston market who approved a refund of 4.12. Im offended! I want my whole refund or my food properly remade. I then called Boston Market spoke with manager Jennifer who was on shift at the time.I told jennifer what happened. She then told me I had to speak with the store manager Gary on Tuesday 5/30/18 to see if there's anything that could be done! What type of mess is that i spent my money! How about sorry we'll replace the order? it's not my issue that my food was messed up! There's no compensation? I will not be ordering here again! Boston Market on 11 mile Hoover warren mi 48089 will be getting a horrible review! When I asked the Manager for Corporate number she gave me the wrong number. Thanks for the professionalism Jennifer! Below is a picture of what was delivered to me. Smh
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Reason of review:
Poor customer service
Perry Ghm

Horrible Rude Nasty Manager - Kept Money Put food in his Private Car

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I ordered food online. I typically buy Boston Market about 3 to 4 times a week.

When I order online, I pick up at drive-thru, which doesn't have a speaker system, therefore, if you don't order online, you can't use drive thru at this location. I know this because I frequent this location. When I picked up my order, I asked if the manager could add something to my order, or would I have to order it online. Immediately a beet red faced man by the name of Richard, came to the window and began yelling at the top of his lung that I have "order online".

I showed him my iPad and said that I would order online. He then screamed "and don't block my drive-thru up while you are ordering" and slammed the window shut. I then immediately began recording. I went to the other side of their business and made an online complaint about "Richard".

I also ordered my add on online, which you must submit payment with the order. The order said it would be ready at 1:08pm. I went back to the window and observed "Richard" walking out of the store, with tow HUGE bags of food, which he placed in the back of his private vehicle, Pennsylvania Tag JTB1825, a gray colored vehicle. He then noticed, as he was returning to the store, that I was back at the drive-thru.

He then screamed to the top of his lungs, "I told you that you have to come in". I told him that my order was ready and I ordered it online. He then began to turn more red and began mumbling and screaming, he then noticed I was recording. He asked "are you recording me"?

I responded "Yes". He then calmed down and returned to the restaurant. The server went to get my food. The Manager, then came back to the window and said "I want YOU to come in," to try to inconvenience me and making a separate set of rules for me.

I told him "No." And now I didn't want the food that he never gave me, but I wanted my money refunded. He said "you have to come in now". I told him "no thank you" and I will report you to your company.

He slammed the window shut. I left.

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Loss:
$10
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Bexley, Ohio

Employees

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this morning I'm in the parking lot waiting for you guys to open the dark skin employee African American guy on the side of the building I'm smelling the marijuana this morning Saturday morning as I'm waiting I had a pre-order disappointed not a good look East Main Street Bexley Columbus Ohio
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Reason of review:
Poor customer service
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