I went and ordered dinner for my family . We ordered rotisserie chicken and my ten year old son took a nice little bit just to pull out a long string which they stated it was the tuss (tie) to keep the chicken legs together while roasting .
The manager at that time came and apologized all while having a smile on her face :-/
My SON JUST GOT CHOKED ON A TIE!! What's funny? I was not offered my money back. I had to spend more money someone else so that my family can eat, it wasn't as healthy but at least they ate. Everything was ruined . The manger only wanted to take my name and number without doing a incident repost .... I forced her to figure out what and how to - she finally had another manager assist in the report
At the Overland Park Kansas store
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of boston market chicken. Boston Market needs to read this review and look into the issue (if any) according to poster's claims.