food order service customer manager chicken store customer service meal location
Most helpful review
3.6
Details
Horrific and disrespectful - Boston Market review
Horrific and disrespectful - Boston Market review
Horrific and disrespectful - Boston Market review
Horrific and disrespectful - Boston Market review
Horrific and disrespectful - Boston Market review
Horrific and disrespectful I go almost every day at 10:30 through the drive-through sometimes they may be a minute or two late but it’s OK that’s life today they were pushing over 10 minutes late I finally parked the car and went inside to find that the door was also...
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9 comments
Anonymous
#1739849

As soon as you started recording, you should have been told to leave the store. You obviously were looking to start some drama.

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Featured
Review
#1400965 Review #1400965 is a subjective opinion of poster.
Service
Boston Market Customer Care
Reason of review
Poor customer service

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Dont buy boston market gift cards

1.0
Details
Dont buy boston market gift cards
On 1/4/2020, placed meal order online for pick up at the restaurant on Balboa blvd in San Diego, using (4 of $5 ($20) gift cards). Soon after the order, received a call from the store stating the rib meal was not available, hence, cancelling the order. Did not know until 1/18/20 when I went to Boston Market in Costa Mesa for meal purchase. When tried using the above gift cards, they were rejected stating $0 balance. Sent 2 email messages to BM online, but no reply, so called Corporate Office in Denver, CO, and left messages x3, still no call backs. Terrible customer service. I just want my $20 gift card back.
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Review
#1771749 Review #1771749 is a subjective opinion of poster.
Pros
  • Holiday meal package
Cons
  • No side dish options for the holiday meal package
Reason of review
Problems with payment
Loss
$20
Preferred solution
Full refund

Quite a few complaints. Too much to detail. I am going to miss Boston Market because it is slowly going to *** in a hand basket! Wonder who will replace them

2.2
Details
Food is not as good as it used to be. Also, with a BOGO dinner, the portions are very small, like one dinner split on two plates. Last time, they had no corn bread and no offer to make it up. I've pretty much given up on them. They could have at least said "sorry". It's like they are going out of business soon and just don't care anymore.
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Review
#1767324 Review #1767324 is a subjective opinion of poster.
Service
Boston Market Customer Care

I am trying to receive my w2s | Boston Market review from Alpharetta, Georgia

I used to be a employee and I'm trying to have my w2s either emailed or mailed to me. My name is Syed Maria Babar
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Review
#1766292 Review #1766292 is a subjective opinion of poster.
Service
Boston Market Customer Care

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Verified Reviewer

Rude employees | Boston Market review from Orlando, Florida

I wanted to Boston Market today. I asked about the brussel sprouts. ask why was it going to take 20 minutes. current very loudly from the young man in the back what does she mean this this is a small location it's going to take 20 minutes. . I was not rude I simply asked a question about why is it going to take 20 minutes. there should not have been a comment made that a customer can hear from the back by a Boston Market employee. and I visit Boston Market quite often this was the first time I have ever heard an employee of Boston Market speak rudely about any guest.
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Review
#1766256 Review #1766256 is a subjective opinion of poster.
Service
Boston Market Customer Care

Rather not say | Boston Market review from Warren, Michigan

My potatoes was not cooked all the way and also my chicken manager was rude and I had to buy lunch for work again
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Review
#1761545 Review #1761545 is a subjective opinion of poster.
Pros
  • Usually good
Reason of review
Food uncooked
Loss
$13
Preferred solution
Full refund

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Verified Reviewer
Last evening I visited my local Boston Market located in Hackensack New Jersey and purchased dinner for 6. After checking out I asked to speak with a manager to inquire if Boston Market provides gift certificate for school fundraisers. I was told by the manager that...
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Review
#1761516 Review #1761516 is a subjective opinion of poster.
Service
Boston Market Customer Care
Pros
  • Convenient
  • Good tasting food
  • Food is good
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unprofessional

To complain about an order and manager | Boston Market review from Flemington, New Jersey

3.1
Details
The manager now at the store did nothing The manager on last night, named Corey said he would bring my forgotten food to me today (have to use delivery due to 3rd degree burns, and not able to drive as of yet.
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Review
#1761275 Review #1761275 is a subjective opinion of poster.
Service
Boston Market Manager
Cons
  • Poor customer service
Reason of review
Poor customer service

Don’t buy their gift cards | Boston Market review from Occoquan, Virginia

1.0
Details
Customer service number doesnt connect you with a person. Very poor service.
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Review
#1755031 Review #1755031 is a subjective opinion of poster.
Service
Boston Market Customer Care
Reason of review
Poor customer service
Loss
$170
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Problem with gift cards | Boston Market review from Occoquan, Virginia

Problem with gift cards - Boston Market review
Problem with gift cards - Boston Market review

Update by user Jan 08

This is the second time I have complained and have been able to resolve the issue.

Original review posted by user Jan 08

I have two gift cards with a total value of $170. I am unable to used them. Need a replacement.
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Review
#1755015 Review #1755015 is a subjective opinion of poster.
Product
Boston Market Gift Card
Pros
  • Taste good
Cons
  • Very hard to reach customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$170
Preferred solution
Full refund

Contact Boston Market Customer Service

Website:
Mailing Address:
Attn: Guest Contact Center 14103 Denver West Parkway
Golden, CO 80401
USA
Phone:
(800) 877-2870
All Boston Market Contacts

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Latest Question

Boston Market Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
My name is Consuela Brooks. My daughter Monae King is a former employee of Boston Market Lyndhurst store. About two weeks ago my daughter complained to Larry the manger about her check being short for the 2nd time. The next day my daughter went to work and Larry had...
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Review
#1750353 Review #1750353 is a subjective opinion of poster.
Pros
  • Food is good
Cons
  • Product or staff
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution
Tags
  • rude employee