Boston Market
Boston Market Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boston Market has 2.1 star rating based on 655 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Boston Market to a friend or colleague.
- Rating Distribution
Pros: Good food, Food is good, Great food.
Cons: Customer service, Staff lack of professionalism, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boston Market has 2.1 star rating based on 655 customer reviews. Consumers are mostly dissatisfied.
3% of users would likely recommend Boston Market to a friend or colleague.
- Rating Distribution
Pros: Good food, Food is good, Great food.
Cons: Customer service, Staff lack of professionalism, Poor customer service.Recent recommendations regarding this business are as follows: "dont go store 0323 essex street hackensack", "Don’t buy chicken pot pie bites", "Don't go.", "Don’t go here bad reviews racist dirty workers", "Never coming ever again and will tell others why through social media".
Most users ask Boston Market for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Boston Market Reviews
"Did not receive food I ordered"
Ordered and paid extra for sweet Potatoes and received creamed spinach instead! Also didn't receive a side of gravy. User's recommendation: no recommendation!
"Bad food"
Was semi-cold, not fully cooked, almost like a leftover, and mashed potatoes and gravy were sour. Could not eat anything from both meals ordered. User's...
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Verified Reviewer
Bad food
Getting no where fast
Was semi-cold, not fully cooked, almost like a leftover, and mashed potatoes and gravy were sour. Could not eat anything from both meals ordered.
- Bad food
Preferred solution: Full refund
User's recommendation: dont go store 0323 essex street hackensack
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Verified ReviewerOne of your managers
Im wondering what you would think about one of your managers celebrating and being happy that a celebrity has died just because your employee doesn't like this celebritys political views. Hulk Hogan passed away today and your employee Christine Blake (columbus Ohio branch) is posting all over channel10 on Facebook that she is extremely happy he has died because he is a republican.
Is this what your company condones? Her Facebook page is full of so much hate its sad.
Poor product quality. Chicken bits empty of food
Empty bits .half of them did not have filling
Just eating the fried outside . Not much taste in the filled one
User's recommendation: Don’t buy chicken pot pie bites
Horrible employee
I can't believe Boston market would hire a psychopath as a manager, this manager is praising the death of a wrestling icon, HULK HOGAN. She has stated he died because he supported our current president. This is one sick individual.
Dirty workers
(UNION NJ 195)They put hair in my food and I called on the phone to pick up a replacement, I had no problem. I went in the store they gave me a hard time saying I put my own hair in the food.
This disrespected me as a customer stating I didnt know what I was talking about. Taking 15 minutes. My partner was frustrated and after he came out the car they gave the food and started smiling at him. He then cursed them out as they were recording him.
They said they had hair nets on by they didnt. I dont recommend
User's recommendation: Don’t go here bad reviews racist dirty workers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bloomfield, Connecticut
Sweet potatoes like real watery an potato’s watered down too chicken look in done I love Boston Market I was pissed when they took it out the city now I drive this far to be pissed off an can’t eat it
Food was horrible an I spent 65 dollars Ive never had a problem with this an I didnt recieve my cornbread either I drove 55 mins to come to this place since they closed down all the other stores to drive this far is insane for my food to be discussing
Preferred solution: Full refund
Poor service
Poor service and sides watered down distorting the natural flavors out side items diminishing the brand
User's recommendation: Since You no longer Have the original signature ribs at least allow people to Test taste to see if The ones you currently sell Are even In comparison Because I purchased the ribs months ago You first change the distributor and they were awful Uncooked I knew right away Unfortunately it was a waste of my money And I did not take the time to go back to even get a refund because it would just take more time out of my day. So then I just Visited After Well over what I would say a year to see if they change the distributor back to the signature distributor of ribs that were very mouth-watering and tasted very good And I asked if I were able to sample the ribs and I was told Honda na Disgruntled way No Buy a foreigner working behind the counter It seems that the one on Roosevelt Boulevard in Philadelphia Pennsylvania is predominantly Operated by foreigners To which you can barely even understand It appears they were Haitian And The disposition was not So my suggestion What really be To try to get diversity In the establishment In addition Train the staff To be more realistic and understanding to the fact that when you change manufacturers without telling your customers You will lose customers after they lose their money On bad food Or food that is Purposely distorted Of The Taste to stretch The servings Boston Market should be doing Qc And secret shopper Intervention to make sure that it's brand Will potentially live on And up to the expectations that it once had and then only then maybe will more stores be able to reopen back up. This is the one on Roosevelt Boulevard in Cottman Avenue in Philadelphia Pennsylvania
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Verified Reviewer |
Hackensack, New Jersey
Gift card question
No one answers the customer service phone. No one answers the local franchise phone. No manager is available at the local franchise to answer a question.
- No in person or telephone help whatsoever
Preferred solution: Full refund
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Verified Reviewer |
Philadelphia, Pennsylvania
Spoiled Food
Soda was nothing but water. I took it back to the store, and they told me to get another one from the fountain.
The fountain was leaking all over the floor. Soda was nasty. The food was bland, with no taste, and smelled funny.
I couldn't eat it. The $20.00 spent was a waste.
- Fast
- Nasty food
Preferred solution: Full refund
User's recommendation: Don't go...
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Verified ReviewerAllergic reaction
Had an allergic reaction reached out to them and this report agency no response
I had an allergic reaction
I ate from Boston market on Friday evening and I develop a allergic reaction. The food was purchased for me
Preferred solution: Compensation
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Verified Reviewer$20.00 gift card not accepted at Boston Market
Ordered 2 meals and owner refused to acceot my $20.00 gift card.
I drove 3/4 of an hour out of my way to use the card!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get my food i ordered
I don't have anything to eat for Thanksgiving, so I'm disappointed with the service. I don't know what to do. I want a full refund and I'm never going to order anything else from your company again.
Preferred solution: Full refund
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Verified Reviewer |
Indianapolis, Indiana
Complaint
I am still waiting on my refund from the Boston market meals I never received cause they didn't have the ribs. 41.90 was taken off my card cause I ordered online.
Called refund line phone number several times still haven't received my money.
Been lied to and all I want is my money back. I will never ever go to this establishment again.
I spoke with some company that processes the refunds, not impressed they lied just like the Boston market employee. Waiting on my refund 5-10 days, which I should have gotten the e day this happened. I not only didn't I get my food, but I got to wait on my money and was lied on by Boston market employee and lied to by refund company who first told m I would be refunded in 24 hours.
Enter the restaurant after placing an online order. The manager said they had just brought in food to cook and they didn't have the ribs dinners that I purchased. He gave me the number to call to get a refund, then told the person from the refund company that I wouldn't wait for the order, which is a blatant lie.
- Untrustworthy liars
Preferred solution: Full refund
User's recommendation: Never coming ever again and will tell others why through social media
Gift card
I have a gift card that I can't use because they are closing. The place is very dirty.
I don't want to eat the food now.
Workers rude. I guess there mad they will be out of a job
No one can tell you how to get a refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Desoto, Texas
Refund
I got takeout, this is not my 1st time. Both times the food has been horrible!
Today was the chicken fried chicken, potatos and mac n cheese.
This looks like 2 frozen chicken patties from the grocery store, the mac n cheese was flavored water and the potatoes are runny like baby food. I will never support this store again.
Ive heard many horrible stories about this particular location, I dont see how its still in business. Desoto Tx 75115
- Food varies at different locations
- This particular location the food wasnt edible
Preferred solution: Full refund
User's recommendation: Never!
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Verified Reviewer |
Lodi, New Jersey
Food was nothing but crap
The Boston Market in Lodi, New Jersey, on Essex Street: please stay away from this place. I wasted a hundred dollars on 1/13/2025.
The chicken and turkey were dry and salty. The sides were watered down.
Please stay away; you have been warned. To enjoy your dinner, go to Popeyes or KFC.
- Food is crap
Preferred solution: Apology
User's recommendation: Stay away
About
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Boston Market is an American food corporation that is headquartered in Golden, Colorado. It has been giving time back to busy people since 1985 offering fresh, home-style meals-from rotisserie chicken, turkey, meatloaf and brisket to side dishes-in more than 490 restaurants from coast to coast. The company is considered to be one of the country's largest providers of catering services. The business of Boston Market all starts on the farm, where it uses only all-natural chicken fed a diet of only the highest quality grains, vitamins and minerals. Its chicken is delivered fresh and is never frozen. Boston Market offers By Event and By Menu services as well as Full Service packages providing home-cooked meals to its customers.
Boston Market is ranked 250 out of 7290 in Cafes, Restaurants and Bars category
USA
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Boston Market is getting ready to close their final 27 locations and then this chain will be a vague memory from the past. Considering landlords, employees and vendors have gone unpaid, I highly doubt you are getting any refund.